25 PetFirst Pet Insurance reviews. Please try again with a different keyword or location. We also have placed PetFirst on our list of the best pet insurance providers. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. WhIn every instance, PetFirst customer representatives were kind and empathetic. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. We feel so happy to have our dog who is family to us on a plan from PetFirst. Their website is user-friendly, and the customer service is easily accessible. Not many other plans offer the option of such a low deductible. Majority of calls are customer service related, still docked negatively if you dont make enough sales in a day. We also have placed PetFirst on our list of the best pet insurance providers. Voice your opinion today and hear what 208 customers have already said. Make exceptional customer service your new standard. Complete the claim form and submit it along with your veterinary records and an itemized invoice from the visit. You can downgrade your coverage at any time. Customer Service Representative Petfirst Jobs There are no jobs that match: customer service. Not only did PetFirst not properly communicate that my policy coverage had changed over the years, they also did not treat me well at all after a decade of loyalty. You can submit your claim via PetFirst Pet Insurance’s online portal. … Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful. For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. We won't yap. At PetFirst Healthcare, you will get hassle-free pet insurance - complete health coverage for your furry family members. Customer service contacts and company information. In addition to their kindness to recently bereaved pet owners, the company contributes a … Customer Support. Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Chronic conditions are covered under our health plans, as long as it is not pre-existing. We are telling everyone about how great the customer service is from this company. Chewy’s VP of customer service Kelli Durkin explained that their company was founded in 2011 by pet lovers who wanted to create a personalized service for others. Saturday, 10am - 7pm EST. What a disorganized and unresponsive company. They now have 450 representatives operating the service center 365 days a year, 24/7 to keep that personal touch — and it shows. When MacDuff the Airedale Terrier was hit by a car, bone fractures, and lung damage required x-rays, surgery, and a 10-day stay at the veterinary emergency hospital. Current Search Criteria. Call us, email us, chat us, write us a letter, or reach out via social media and we’ll get back to you ASAP! We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. IAIC, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. PetFirst Pet Insurance Lots os tests and special diets and pills. PetFirst. PetFirst Healthcare does not sell, rent or lease its customer lists to third parties. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service Representative employees in … Avoid large vet bills. Healthcare for many uninsured animals remains a challenge. Inbound Sales Representative Petfirst Jobs There are no jobs that match: customer service. This entity is undergoing a name change. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts.They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Since 2008, I have had four of my precious rescue-dogs insured through PetFirst. When we adopted our pug from a rescue shelter we didn't know what kind of medical services he would need in the years to come, but with PetFirst it made the decision to choose him easier knowing we had them in our corner for unexpected medical expenses. I've had PetFirst insurance on my dog since I first got him. Do you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst Pet Insurance policy1, or need help with your existing plan? PetFirst Healthcare consumer reviews, complaints, customer service. When downgrading coverage, your deductible and annual limits will reset at the time of the downgrade. Average salary for PetFirst Pet Insurance Customer Service Representative in Jeffersonville: $14. Products and Services of PetFirst Healthcare. You can not upgrade your coverage until the time of your policy renewal. Reply. Excellent program. We are the pet travel people.. ... Service dogs perform a wide range of tasks to help their handlers live a more happy and healthy life. I would like to have a customer service representative reach out to you - please email me with your policy number at cmull@petfirst.com, and I will have someone contact you as soon … Many customers note the friendly customer service agents as a strength of PetFirst’s services. Prepare to babysit their claims department every step of the way. Customer service contacts and company information. Your pet transport service needs are what matter to us. PetFirst is a reimbursement-based, no-network program, so you can take your pet to any veterinarian or specialist once you choose a coverage plan. PetFirst will process the claim and provide eligible reimbursements.4, Download Claim Form Learn more about filing claims. PetFirst covers animals of all ages, but premiums are partly based on your pet’s age — you should expect a slight increase in cost over time. Part of our grade is based on PetFirst’s BBB ratings. PetFirst Healthcare, LLC is the program administrator authorized to underwrite and administer pet health insurance policies and claims on behalf of New Hampshire Insurance Company (NHIC) and The Insurance Company of the State of Pennsylvania (ISOP) in approved states. We won't yap. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. PetFirst is accredited with the BBB (Better Business Bureau) and its PetFirst BBB rating is A+. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. Part of our grade is based on PetFirst’s BBB ratings. They have the shortest wait periods when it comes to accident and illness coverage for dogs and cats. We have had many stomach issues with our dog over the last month. For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. Useful. They process claims quickly and it's easy to upload documents. Yes, I did try the 30 day free trial, but since then I have been paying nearly $50 a month, for this "insurance." Excellent service. PetFirst loses claims! page 2 Helpful Not Helpful. My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. Customer Support. | Read 101-120 Reviews out of 207 By: Karen Rowland. PetFirst Pet Insurance Review for 2021. We try to keep their routine as close to normal as i can. 10. With PetFirst, customer service is top notch. Voice your opinion today and hear what 188 customers have already said. PetFirst Pet Insurance has been the most disorganized and unhelpful service I have ever had the misfortune of paying for. Do you agree with PetFirst Pet Insurance’s TrustScore? General Info: 1-855-886-7387 See all Customer Service Representative salaries to learn how this stacks up in the market. My refunds were paid promptly which was I … The customer service reps are very friendly over the phone. If you have questions about a specific illness that you’re worried might affect your pet, give us a call so we can discuss the details. Key points: PetFirst provides pet insurance for cats and dogs of all ages. PetFirst. Average salaries for PetFirst Pet Insurance Senior Customer Service Representative: $15. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. Lisa Parisi 1 review. For customer service, you should select Option 2 when you call. PetFirst Healthcare Customer Service Representatives earn $20,000 annually, or $10 per hour, which is 33% lower than the national average for all Customer Service Representatives at $28,000 annually and 107% lower than the national salary average for all working Americans. Our goal is to provide the best customer service experience, so your feedback is very helpful for us to know what we can do to make the experience better. That’s only possible when you give every team member the same exceptional support that you would like them to give customers. What you end up selling is a confusing mystery. Going with a PetFirst class option it is all about your furry friend. Maggie the Aussie-Doodle got more than she bargained for after eating chocolate one night. PetFirst Reviews and Customer Service. Customer service is open late, and there are many ways to talk to representatives.  Customer Service Hours - Sales Average salaries for PetFirst Pet Insurance Customer Service: $14. No vet exam is required to get insured, but pre-existing conditions aren’t covered. PetFirst Pet Insurance Review for 2021. File a claim, check on reimbursement statuses, compile medical records for your pet and more! It’s essential that your pet has clear vision and healthy…, It's not only fun to buy toys for your dog;…, Now that winter’s chill is in the air, many are…, With snow and cold temperatures covering a majority of the…, National Cat Lovers Month takes place during the month of…. The customer service representatives are helpful and caring; they are there to help you and your pet in any way necessary. PetFirst Class Animal Care. | Read 101-120 Reviews out of 207 Useful. Posted: 06/26/2015. No! Ida & Mark 1 review. I love PetFirst. Do you agree with PetFirst Pet Insurance's TrustScore? Paylaşın. The flexible plans cover dogs and cats of all ages and breeds. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. Pet Health Tips Dog Breed Guides Pet Health Conditions Pet Fun. PetFirst Healthcare consumer reviews, complaints, customer service. Petfirst offers flexible deductibles of $50, $100, $250, and $500. Sincerely, Chelsea M. Digital Marketing Manager Advertisement. Customer Service Forms Phone, chat, email Customer Service Telephone (855) 270-7387 Company Website https://www.petfirst.com Customer Experience Specialist - PetFirst Jobs Featured Jobs; Customer Experience Specialist - PetFirst . Lots os tests and special diets and pills. The parents of Gipper, a 7-year old Mixed Breed Dog, were in for quite a shock when they found he had chewed on a loose electrical cord and ended up fracturing a tooth. Preferred customer support. I've never had any major problems with them and I've submitted several claims. Customer service contacts and company information. We occasionally send helpful pet tips. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. The name of the entity will be MetLife Pet Insurance Solutions, LLC. If the treatment you choose is offered by a licensed veterinarian, alternative medicines/therapies are covered by your plan. Your experience can help others make better choices. Our friendly representatives are here to help you get on the right track. Sunday, 10am - 7pm EST. Featured Jobs; Current Search Criteria. Customer Support. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support . Reply. Jobs. page 3 Click below to download a PetFirst claim form. Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful. Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. We’ll cover any specialist fee or emergency fee as part of the exam fee, so don’t hesitate to take your dog or cat to the right care provider for the job. 138 reviews of PetFirst Pet Insurance "If it was possible to give them a zero star rating, that is what really would be chosen! PetFirst customer service is available via phone at 1-855-270-7387. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. Choosing it would translate into higher premiums, but it could be a valuable option if it fits your particular situation, i.e. We have had many stomach issues with our dog over the last month. However, PetFirst steps up to provide tailor-made solutions for you. Suzanne Nelson 1 review. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. 10. J. JH. Join the 207 people who’ve already reviewed PetFirst Pet Insurance. The sales reps are professional and informative, but not pushy. Customer service won't budge on this, and it takes two business days to talk with a supervisor. 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. Your Pet Swallows the Olive From Your Holiday Cocktail! Your experience can help others make better choices. The phone service is available Monday-Friday 8am-9pm EST and Saturday 10am-7pm, though representatives are also quick to get back to you via PetFirst’s social media channels and email. We try to keep their eating schedule the same way the pet owners do it. Unit 2 - 1115 North Service Road West Oakville, Ontario, Canada L6M 2V9. Do you agree with PetFirst Pet Insurance's TrustScore? For Customer Service, dial option 2 Fax 877.281.3348 Mail PetFirst Pet Insurance 400 Missouri Avenue Jeffersonville, IN 47130 Email info@petfirst.com Social Media There are several ways you can submit your claims and they keep you updated on the process. PetFirst is the only insurance company that insures my 14 year old dog and the customer service representative was great in finding a policy that fit my budget and my dog's health expenses. When team members know why exceptional customer service is so important and how to deliver exceptional customer service, they can set a new benchmark. Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. PetFirst customer service is available via phone at 1-855-270-7387. The majority of PetFirst reviews indicate that the company offers an appropriate amount of coverage, friendly and responsive staff members, as well as a quick turnaround time for claims.As one of the fastest-growing pet insurance companies in North America, pet owners can expect a positive experience when working with Petfirst. Our pet health policies have robust annual limits, which reset at the beginning of a new policy year. There is no maximum to your benefits, and you will have coverage for the entirety of your pet’s life without a payout cap. Since 1978, Pet Express has been trusted by families to safely relocate their pets all over the world. 480% of claims are processed within 10 days or less. PetFirst helps take the worry out of covering the cost of unexpected visits to the vet with your furry family members. Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.. Best Cities for Jobs 2020 NEW! You can approach PetFirst Customer Service through a variety of channels, including: Mailing Address: PetFirst Pet Insurance, 400 Missouri Avenue, Jeffersonville, IN 47130. If you’re referred to a specialist or you need to make a trip to an emergency hospital, you’ll still be reimbursed as if you were visiting your regular veterinarian. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. For customer service, you should select Option 2 when you call. A free inside look at company reviews and salaries posted anonymously by employees. The money I spent on this useless policy would have easily covered my vet bills. Jeffersonville, Indiana ... customer service. Customer Support. If you have questions, please call our Customer Service team at 866-937-7387 or email us at submitclaim@petfirst.com. Please try again with a different keyword or location. Not once has PetFirst questioned us or denied a single claim. Customer Support. Their website is user-friendly, and the customer service is easily accessible. They are both know to handle claims efficiently and reimburse quickly. Best Pet Insurance around. The Better Business Bureau has graded PetFirst since 2006, and the insurer currently has a perfect A+ with the BBB. We're available Monday through Friday, from 8 am to 9 pm EST, or Saturday, from 10 am to 6 pm EST. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. PetFirst Healthcare may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. ... PetFirst Celebrates 15 Years of Service: Jeffersonville Proclaimed “Most Pet-Friendly City in Indiana” ... 1 PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is … $ $ Routine Care × PetFirst offers three optional routine wellness packages, which can be utilized to help offset some of the veterinary expenses you know you might incur. Customer Service If you have questions about a claim or you need help with your existing policy, PetFirst’s team of friendly customer care representatives are available to help you. Great customer service! Peace of mind. PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. PetFirst. Be sure to send the claim form, veterinary records, and an itemized invoice in order to get your claim processed quickly and money back in your pocket.4 You must submit a claim within 90 days of treatment or invoice date. There are no new wait periods for downgrading coverage. As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. In conclusion, PetFirst is a solid choice for dog and cat owners looking for affordable rates who don’t need massive amounts of … Whether you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst policy, or need more information about an existing plan, our friendly representatives are here to help you get on the right track. Voice your opinion today and hear what 203 customers have already said. Petplan has customer service that is courteous and professional and available 7 days a week, but not 24/7. She gave me some very good advice and it was as pleasure speaking with her. You can write a letter, reach out on social media, email or call. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Monday-Friday, 8am - 9pm EST. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. He or she will work to improve customer retention by problem solving, educating, and providing a WOW! About Pet Insurance. We know it is tough with a sick or injured pet, and we want to help as best we can. No problems with a claim. | petfirst.com | Read 161-180 Reviews out of 188 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. About PetFirst Pet Insurance 1. Join the 207 people who’ve already reviewed PetFirst Pet Insurance. General. This insurer offers friendly service, with a genuinely comprehensive catalog that avails health cover for our furry friends across the United States. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. If you believe that PetFirst Healthcare has not adhered to this Policy, please contact PetFirst Healthcare at 400 Missouri Avenue, Suite 105 Jeffersonville, IN 47130 My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. We combined great pet coverage with amazing customer service just for you. PetFirst Reviews and Customer Service. Petplan and PetFirst both offer excellent customer service and payment of claims. Posted: 06/26/2015. For costs, complete details of coverage and exclusions, and a listing of approved states, please contact PetFirst Healthcare, LLC. 0. Current Search Criteria. 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support . What Should You Do? Yes! experience for their customer. Average salary for PetFirst Pet Insurance Customer Service Representative in Louisville: $14. Call Center hours. Olives, the oval-shaped fruit, are known for their zesty taste,…, There is something magical about a decorated and lit-up Christmas…, Holiday Gifts: Why Pet Parents are Spending More on Their Furry Friends, Are your pets’ names on your holiday shopping list this…, With winter in full swing, it is important to be…, Creating a Holiday Tradition With Your Pet, A tradition is a custom or belief that is passed…. We occasionally send helpful pet tips. 4/20/2018. We're always happy to answer … By: Karen Rowland. By admin Son Güncelleme Jan 4, 2021. With PetFirst Healthcare, you will have better peace of mind. 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. MetLife has more than 20 years of experience in offering pet insurance and recently acquired PetFirst in 2020. Not once has PetFirst questioned us or denied a single claim. We feel so happy to have our dog who is family to us on a plan from PetFirst. This month, I received and email... Read More. Along with the eventual aging process, three of my beautiful lab mixes took ill and eventually passed on. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service … Log in now to access all our streamlined tools for account management. 400 Missouri Avenue PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. Share. 97 People found this helpful. There are no per-incident limits on our plans; so if you need to use the entirety of your annual limit all at once, you can. Share. Not at all. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. Advertisement. Jeffersonville, IN 47130. After you submit a claim, you can’t see the documents you uploaded. 480% of claims are processed within 10 days or less. You’re free to use any licensed veterinarian in the United States, including emergency animal hospitals and specialists. Excellent service. I love PetFirst. From submitting claims to reviewing your benefits, we keep things quick and simple. No. She was rushed to the vet, and after many workups, she was able to be treated. PetFirst Healthcare consumer reviews, complaints, customer service. Illness coverage for your furry friend professional and available 7 days a week, but could. Lifetime payout limits not pushy we feel so happy to have our dog over the last month or lifetime limits... Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance 's TrustScore to Learn how stacks! Feel so happy to have our dog who is family to us just you. Range of tasks to help you and your Pet in any way necessary low deductible stomach issues our... 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